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- Refund policy
Refund policy
Return & Refund Policy
At GrateDeals, we want you to love your purchase. If you’re not completely satisfied, we’re happy to assist with returns, refunds, or exchanges.
1. Eligibility for Returns
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You have 10 days from the delivery date to request a return.
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To qualify, items must be:
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Unused and in original condition.
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Packaged with all accessories, tags, and manuals.
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Non-returnable items:
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Used, altered, or customer-damaged products.
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Gift cards.
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2. Refund Process
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After receiving your return, we’ll inspect the item and notify you of approval status.
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Approved refunds will be issued to your original payment method within 5–10 business days (processing times vary by bank).
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Partial or no refund may apply if the item is used/damaged.
3. Exchanges (Defective/Damaged Items)
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If your item arrives defective or damaged, we’ll replace it free of charge.
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Contact us at saswatabusiness@gmail.com within 7 days of delivery with proof (e.g., photos).
4. Return Shipping Costs
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Customers cover return shipping unless the return is due to:
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A defective/damaged product.
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An error on our part (e.g., wrong item shipped).
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Shipping fees are non-refundable and may be deducted from your refund.
5. How to Return an Item
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Email saswatabusiness@gmail.com with:
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Your order number.
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Reason for return.
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We’ll reply with return instructions.
6. Delayed/Missing Refunds?
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Check your bank account first (delays are common).
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Contact your card issuer—refunds may take time to process.
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If unresolved, email us at saswatabusiness@gmail.com.
7. Questions?
Reach out at:
📧 saswatabusiness@gmail.com